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Gastroenterology Plano: Virtual Office Visits

A Virtual Office Visit may be an alternative option to meet with Dr. Akerman and is available to some patients, subject to insurance approval. Patients should contact the office to schedule a virtual visit either via the appointments tab, or by calling 972-265-3406 / 972-265-3379. 

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Types of visits that may be included: 

  • ***Due to COVID-19 many visit types are eligible for Telemedicine Visits at this time***

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  • Follow up visits for patients located a significant distance from our Preston Office - save the travel time!

  • Follow up visits for patients who may require flexible scheduling due to work hours

  • Patients providing a clinical update after a recent office visit or procedure

  • Consultations for procedures in patients who are located within Texas, but are located a significant distance from our Preston Office

  • Pre-operative visits for patients referred from another DHAT provider, who had recently been evaluated by their referring gastroenterologist 

Important Information for Virtual Visits

1. If you are using a phone, kindly restart the phone before logging in and silence any notifications - receiving notifications during your visit may impact the audio component of your visit. If you are using a computer, please discontinue any programs running in the background, or completely restart the computer to discontinue any background running processes. This will allow for the best optimization of audio and video. 

2. Virtual visits are completed with Zoom. If you do not have the app installed you may use Zoom via browser. Google Chrome is the preferred browser; Safari can work as well on iOS / iPhones. If you have Chrome PLEASE MAKE SURE IT IS THE DEFAULT BROWSER

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3. MAKE SURE YOU ARE IN A PRIVATE AREA WITH A STABLE INTERNET CONNECTION (for example in a room or closed office; not driving in a car, sitting in a cafe, etc)

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4. Click the link to join (you should receive either a text message, a calendar invite, or both prior to your visit)

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5. If prompted, allow permissions for your browser to use your camera and microphone (VERY IMPORTANT!)

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Other Tips:
  • Please check that your browser has permission to use your microphone/camera atleast 24 hours prior to your visit to avoid missing your appointment. This can be found in the app settings for android and iphone
  • Make sure you have a strong/stable internet connection
  • Make sure you are in a quiet/private area without any significant background noise so that you will be able to speak with Dr. Akerman, and your personal information will not be overheard. 
  • Please restart your device before the visit to reduce any background processes that may slow down your connection
  • If you have a wired/wireless headphone and mic (such as earpods or similar) please connect and use for your visit - this will enhance the audio connection 
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